Last Updated: 13/11/2025
Company: Black Cherie Technologies
At Black Cherie, we aim to deliver high-quality branding, web development, marketing, and creative services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed. By engaging with our services or making a payment, you agree to the terms stated below.
1. General Policy
All services offered by Black Cherie Technologies are customized and project-specific.
Due to the nature of our work (strategic, creative, and digital execution), refunds are limited and processed only under specific conditions listed below.
This policy applies to all payments made through Razorpay or any other payment method.
2. Cancellation Policy
2.1 Cancellation Before Project Start
You may request cancellation before the project kickoff (before we begin any work).
In such cases, 20% of the total project amount will be deducted as administrative and allocation charges.
The remaining amount will be refunded within 14 business days.
2.2 Cancellation After Project Start
Once the project has started (strategy, research, planning, designing, or development work has been initiated):
No refund will be provided.
However, you may request a project pause or scope modification, subject to management approval.
2.3 Monthly Retainer / Subscription Services
For ongoing retainers:
Cancellation requires a 30-day prior written notice.
Payments already made are non-refundable, but services will continue until the end of the billing cycle.
3. Refund Policy
Refunds apply only under the following conditions:
3.1 Duplicate or Incorrect Payment
If a customer is charged twice or an incorrect amount is deducted:
The excess amount will be refunded within 7–10 business days after verification.
3.2 Service Not Delivered (Due to Our Inability)
If we are unable to start or deliver the service due to internal reasons:
A full refund will be issued.
3.3 No Refund Cases
Refunds will not be provided if:
The client changes their mind after approval of project scope.
Delays are caused due to client’s unavailability, lack of communication, or incomplete inputs.
Work has already started or any deliverables have been shared.
The service has been delivered partially or fully.
Third-party tools, ads spend, hosting, domains, or integrations are involved (as these costs are non-refundable).
4. Payment Disputes
In case of any dispute or clarification regarding payments, the client must contact us directly before raising a dispute with Razorpay or any bank.
Email us at contact@blackcheriemedia.com with relevant transaction details.
5. How to Request a Cancellation or Refund
To request cancellation or refund, contact us at:
📧 contact@blackcheriemedia.com
Include:
Name
Project name
Invoice number
Payment receipt/transaction ID
Reason for the request
Our team will respond within 2 - 4 business days.
6. Changes to This Policy
Black Cherie reserves the right to update or modify this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.